Might be some quality control issues or I might be wrong

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Jesco42
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Might be some quality control issues or I might be wrong

Postby Jesco42 » Sun Sep 13, 2020 3:49 pm

Maybe it’s just that I’ve never had this type of finish of a guitar before (Antique ash) but besides that I feel their might be some other issues. You like I said I could be wrong and please let me know. First the type of guitar I bought is a headless X type. It arrived and when I opened the box no packing filling and it was loose in the box. The case looks way to big. When I opened the case the top of the guitar was at least 3 inches away from the padding. This could be the way that they are for the X type I just think it’s odd. Second a weird off color stain on the 9th fret. I’m not sure if ebony does this because I haven’t seen it on any other of my ebony fret boards. With that is some weird streaking possibly mineral but I don’t know. Now the third issue is that the stain around the guitar has uneven spots and at one spot is a straight line (tool marks?). Fourth the neck pick up looks like it was jammed in. The ribbon around it is ripping. I would say five because the saddle on the E string was crooked but I fixed that this morning. I hate to be knit picky or that guy but I paid $1900 and shouldn’t have issues that would be on a $500 guitar. Please let me know if I’m over reacting. I’ll try including photos
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spudmunkey
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Re: Might be some quality control issues or I might be wrong

Postby spudmunkey » Sun Sep 13, 2020 5:22 pm

Some of those dark/light spots around the perimeter are due to how the stain penetrates differently into end grain and edge grain. The stain penetrates deeper into end grain (like the end if a bundle of straws), so it'll appear darker than where the edge is running along the grain (like along the length of a bundle of straws).

The space between the end of the guitar case and the end of the neck wouldn't bother me. Is the guitar reasonably held in place, or does it slide all over like a single spoon in a kitchen drawer? The X type may not fit in their normal headless case, so maybe they put it in a full-sized "normal" guitar case. They don't have bespoke cases for each model. They just have a couple, and pick the one that fits best, except for the double necks, and I think the hardshell cases for the V220.

For that one straight bright red line, ash can have marks like that of incredibly dense wood that wouldn't absorb the stain. I just finished building an ash wall art piece, and there are spots like that all over. These are not tool marks/scratches. The dark antique ash base is a stain, while the red is a transparent paint, which is why the res is vibrant, but the dark didn't "take".
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Jesco42
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Re: Might be some quality control issues or I might be wrong

Postby Jesco42 » Mon Sep 14, 2020 1:03 am

Much appreciated. Kind of eased my mind.

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Re: Might be some quality control issues or I might be wrong

Postby ElfDude » Mon Sep 14, 2020 6:37 am

Jesco42 wrote:Kind of eased my mind.


Spud is good at that. 8)

And he's a treasure trove of information. Especially when it comes to wood. We're grateful he's here.
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madvillebirdman
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Re: Might be some quality control issues or I might be wrong

Postby madvillebirdman » Mon Sep 14, 2020 10:30 am

What quality control? That department got cut out years ago. And it really shows. Guitars are being sent out incorrect, incomplete, and without even being setup. At this rate of decline this company will be gone very soon.

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Re: Might be some quality control issues or I might be wrong

Postby Sunset » Mon Sep 14, 2020 11:39 am

My 3 builds, as well as the 2 used instruments I purchased, are all virtually flawless. But based on what I’m seeing first hand lately, I wouldn’t submit a build right now.

I talked a buddy into buying his first Kiesel, and sure enough it showed up with problems that should never have left the facility. I’m not a big fan of steering a friend wrong and looking like an ass on top of it :?

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Jack'O'Licious
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Re: Might be some quality control issues or I might be wrong

Postby Jack'O'Licious » Tue Sep 15, 2020 5:32 am

I have had 2 custom builds both show up perfect. Not a single issue AND both were setup properly as well.
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Re: Might be some quality control issues or I might be wrong

Postby Grind » Tue Jan 11, 2022 11:31 am

Jesco42 wrote: I would say five because the saddle on the E string was crooked but I fixed that this morning. I hate to be knit picky


I have purchased 3 Type X’s. X6 floating trem, X7 fixed were both Reverb purchases and the one I had built January 2020, an XM8, the XM8 was the only model that the F# and high E string saddles were tilted exactly like yours. I went through different ideas on why they would be set up that way, but I eventually just leveled out the lowest screw to meet the highest screw, which the saddles are now level. I only noticed this when I was removing the factory 9-72 gauge strings, which the F# and B strings were a complete spaghetti fest to some Stringjoy 10-85’s.

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Re: Might be some quality control issues or I might be wrong

Postby jayhawknavy02 » Fri Jan 14, 2022 12:26 pm

madvillebirdman wrote:What quality control? That department got cut out years ago. And it really shows. Guitars are being sent out incorrect, incomplete, and without even being setup. At this rate of decline this company will be gone very soon.


Sunset wrote:My 3 builds, as well as the 2 used instruments I purchased, are all virtually flawless. But based on what I’m seeing first hand lately, I wouldn’t submit a build right now. I talked a buddy into buying his first Kiesel, and sure enough it showed up with problems that should never have left the facility. I’m not a big fan of steering a friend wrong and looking like an ass on top of it :?


I've only had 3 Kiesel/Carvin guitars, two Carvins and one Kiesel, but the most recent just showed up. One of two Carvins had a couple high frets, from the factory, but no other issues after 10+ years. Signifcantly less than my Fenders. The Kiesel that was just delivered, cosmetically is flawless. I took it to a master luthier friend, who used to be the head of a major make custom shop before shifting to repair prior to retirement. The only thing he could find was that when they tapped in the frets there are some imperfections (nearly invisible), 1 of 24 frets is slightly higher, just the smallest amount and not causing any buzz/issues, simply discovered with tools. The bridge is slightly low, so that there is some buzz, but not anything out of control, and easily corrected with the included allen wrench. The luthier was impressed by the fretwork, radius, truss rod adjusment, pickup height and pole piece adjustment. The quote was "I've seen guitars at twice the cost, set up half as well"...that's a pretty good endorsement.

I also believe Flock is doing all QC as well in the shop and he is awesome to work with! If you have any issues Kiesel is super prompt and will take care of you. There is a benefit to talk to the same guys all the time, which I doubt happens at major factories, and there's a lot of pride and ownership in that building. Great folks!


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